Terms & Conditions

Voya Beach Resort, 12 Pirin Str., 8256, Sveti Vlas, Bulgaria Tel.: +359 879103101

 Your questions send to reservations@voyaresort.com will be answered witin one working day.



Description of the method of reservation and payment on the web site:
1) Select your check in, check out date, the number of adults and children. /As per our hotel policy children are between 2 and 1
1.99 years old/.
2) Select “check availability”.
3) Select the room type you wish to reserve.
4) Edit your booking /optional/ and then select “Go to next step”
5) Fill in your name, last name, e-mail address, phone umber. Filling in the address and additional note are not obligatory. You fill in the coupon code only if you have such a code, issued to you by the hotel. You have to click the box, that you agree with the general terms and conditions.
6) After creating your reservation and choosing to pay by a bank card, you will be redirected to the banking system and you will see the form with fields for entering card details:

– „Card Number ” field – in this field the user must enter the entire number located on the front of the bank card with no spaces between the numbers.
Example: The card number is printed on the plastic in the following way – 1234 5678 1234 5678. In the Card number field this number must be entered as follows: 1234567812345678.
– CVV code field – this field must contain the three–digit security code which is printed on the back of the bank card.
– „Expiration Date” field – in this field the user must enter the expiry date of the relevant bank card. This value may be written differently on different bank cards (08/2
4, 05/2024, etc.).
– „Cardholder’s Name” field – in this field the user must enter the name of the card holder as printed on the bank card. They should be written in the same manner in which they are written (embossed) on the bank card. Specific symbols such as !, $, %, &, *, ‘, “, etc. are not allowed.

After filling in all the necessary information click on the “submit” button. You will see a confirmation screen, containing all the details, you have already filled in. If everything is correct click the “Confirm” button.

If the transaction is successful you will see a screen with a confirmation for your reservation and a confirmation for your payment. The same confirmations will be sent to your e-mail address.


You can make payment of the reservation by credit card – the payment of the respective reservation could be made through the website by debit/credit cards with the VISA and MASTERCARD logos. For fraud protection when paying by credit cards, we are applying the best techniques, recommended by the international card organizations:
– The security of the card data is protected by the usage of SSL encrypted connection to the payment server in our processing bank;
– Your card authenticity is checked by the CVV security code input;
– If you are registered to use Veryfied by VISA and Mastercard SecureCode, you can use them to further improve security, and authenticate yourself as the real cardholder.
The amounts you pay through the website are limited to 10 000 leva, as all payments shall be treated as payments solely for the specific reservation.
The transaction currency in case of card payments is BGN/EUR.
The payment of the services can be made with the following credit/debit cards: VISA, VISA Electron, V PAY, MasterCard, Maestro and MasterCard Electronic.

Through our web site www.voyaresort.com we provide an online platform through which we advertise our services, and through which site visitors can perform reservations. When you are making a reservation through www.voyaresort.com, you enter into a direct contractual relation (legally binding) with Voya Beach Resort – your accommodation. From the moment you select the desired service, we act only as an intermediary between you and the Virtual POS Terminal of United Bulgarian Bank, forwarding your data for the chosen reservation to the relevant payment area of United Bulgarian Bank – Virtual POS Terminal.

Upon successful completion of the payment of the service you selected in the online terminal of the bank you will receive a confirmation e–mail of your reservation from us.

We are completely responsible for updating all rates, number of rooms and any other information contained on our website until you are redirected to the Virtual POS terminal of United Bulgarian Bank. Although we exert special efforts and care to achieve the high quality of the services we offer, we do not check and we cannot guarantee the payment service of the bank, whether or not their entire system is working properly, neither we can be held liable for any errors (whether express or implied), interruptions (whether due to temporary and/or partial failure, repair, updating or technical operation of the Virtual POS Terminal).

Our services are available for personal and non–commercial use. For this reason, you are not allowed to resell, create a deep–link (placing links to subpages of the site, not just the front page), copy, monitor (e.g. using spyware, spider and scrape software), publish, download or reproduce any kind of information, text, software, products or services offered or available on our website for any commercial or competitive purpose.

We do not require your credit card details to guarantee your reservation. We send you to the Virtual POS Terminal of United Bulgarian Bank once you have confirmed the desired service on our website and you send your credit card details directly to United Bulgarian Bank. To make your reservation confirmed and completed you are required to make prepayment of the services confirmed by you on our website /unless otherwise advertised and agreed on our website).

Please read carefully the rules and conditions for cancellation and the option of refund before you make a booking and complete the payment. Please note that sometimes for the transaction /funds transfer/ made by you there is no option of refund.

Please carefully check room description regarding such conditions and restrictions before booking.

Payment is handled securely by a third party (United Bulgarian Bank) and is redirected directly from your bank account to the bank account of the Hotel. Voya Beach Resort does not make, accept and process payments – this is done through the Virtual POS terminal of United Bulgarian Bank

In the event of fraud or unauthorized use of your credit card by third parties, most banks and credit cards issuers bear the risk and cover all payments resulting from such a fraud or misuse, which may sometimes be subject to a deduction. Voya Beach Resort doesn’t enter into payment relations with users at the time of booking of service and the redirection of users to a system of United Bulgarian Bank. Therefore, Voya Beach Resort shall not be liable if the company or the bank that has issued your credit card deducted money from you for unauthorized transactions resulting from making reservations through our website.

Upon selection of card payment method:

–     The payment page of our servicing bank (UBB) is opened where you should input the data of your card (number, validity term, security code, name)
–     If you are registered with the Verified by VISA or Master Card Secure Code authentication systems, the authentication page of your issuing bank is opened where you should input your authentication password
–     If the transaction is successful (successful authentication and authorization), a transaction note appears on the screen, which you should print out or save.

Please note that your V PAY or MasterCard Electronic card will be accepted only if it has been registered with the Verified by Visa or MasterCard Secure Code on-line authentication systems.

If sums paid by a card for services agreed and provided by us should be returned, this will be made by us through a credit transaction on the card, by which the respective payment has been made.

No commissions or retentions shall be withheld for processing the payments made through the website.


The present terms for online reservations bind VD Resort Ltd. to provide the requested and paid by the client reservation according to the presented by the client data in the reservation form concerning: name of client, period of stay, number of nights, number of adults and children and additional services.

The “Remarks” field in the reservation form does not have obligatory character for VD Resort Ltd. and all the requests of the client, pointed in that field shall be satisfied only if and when possible.

In special situations that force change of the reservation details, VD Resort Ltd. is obliged to provide to the client the relevant services in a hotel which class is not lower than the reserved.

In the reservation form children are considered the persons that have not completed 12 years of age in the date of arrival in the hotel.

– At check in the client should provide the confirmation, which he/she received by e-mail, proving his/hers reservation and payment status;
– At check in the client should provide a valid passport or personal identification card.


The prices pointed in the website of VD Resort Ltd. are end customer prices with 9% VAT, resort tax and insurance included. The whole sum that clients must pay is calculated automatically when the reservation is made in accordance with the booked stay, number of adults and children, the additional services and with the actual price offer for the hotel.

VD ResortLtd. keeps its right to change the prices and special offers published in its website, in accordance with the market search and the available rooms at the moment. For reservations confirmed and paid by the client, the sum for the reservation does not change, no matter a new price offer is presented.

When making an online reservation, payment of the whole sum by debit/credit card should be made in the moment of booking.


Should a cancellation is effected 15 or more days prior to arrival – no penalty is charged.
Should a cancellation is effected between 14 days and 1 day prior to arrival, including no-show, no payment is refunded, hotel offers free change of dates.

The above rules apply only to reservations made directly with VD ResortLtd, without the involvement of tour operators and various booking systems. When booking apartments in Bulgaria through tour operators or booking systems, the rules set by the respective tour operator or booking system apply.

To continue with the reservation process you have to confirm below that you are aware and you agree with the present GENERAL TERMS FOR ONLINE RESERVATIONS and PAYMENT of VD Resort Ltd.T INFO